There could be one or more reasons depending on the document as follows

For PAN Card

  • Name on the PAN card should match the given name while starting the KYC
  • Uploaded Aadhaar document should not be tampered and the photo on the PAN card should have similar attributes as in the selfie
  • The PAN details should be available and match with the details in the NSDL (National Securities Depository Ltd) database

For Aadhaar Card

  • The clicked or uploaded photo of the document should be clearly visible and readable
  • Uploaded Aadhaar document should not be tampered and the address details should be clearly visible
  • Name and Date of birth mentioned in the PAN card and Aadhaar Card should match

For Selfie

  • The selfie should be clearly visible and must have the similar attributes as in PAN and Aadhaar

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